METROPOLITAN IT INFRASTRUCTURE

  

Write a 2-3 page summary on one of the 6 major projects or technologies brought up in the paper titled ( Becoming a Smarter City: Six Public Safety Projects ….).Becoming a Smarter City Six Public Safety Projects that deliver Quick Results.PDF Please Note that the system that i will submit on it has plagiarism match so becareful with that.Thanks
becoming_a_smarter_city_six_public_safety_projects_that_deliver_quick_results.pdf

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IBM Global Technology Services
Thought Leadership White Paper
Becoming a smarter city:
Six public safety projects
that deliver quick results
IBM Global Technology
Services
Public
safetyi
2
Becoming a smarter city: Six public safety projects that deliver quick results
Contents
2 Executive summary
3 Introduction
4 Protecting public rail and other transportation systems
6 Defending city streets against criminal and terrorist acts
8 Lowering security costs while strengthening protection
9 Securing confidential systems and information from
unauthorized access
10 Maintaining access to critical information and services
when disaster strikes
12 Protecting citizens with faster and more coordinated
crisis response
14 Taking the next steps to smarter public safety
15 Conclusion
16 For more information
Executive Summary
Preventing crime. Anticipating and averting terrorist threats.
Responding in real time to disasters and emergencies. These
are some of the most pressing challenges facing today’s city
leaders. And they are the expectations of an increasingly
demanding and digitally savvy public. Public safety greatly
influences where people choose to live, work and play, and
where businesses choose to locate their operations. And
advances in technology are changing the way they think about
public safety. The opportunities afforded by technology are
demanding new ways of working and enabling cities to mount
a more sophisticated defense against an ever-evolving threat
landscape. They are also forcing a paradigm shift in how
citizens expect municipal leaders and public agencies to act in
the face of such threats.
New approaches focus on automating the capture and analysis
of information from all kinds of business processes and devices,
then applying the intelligence to help cities proactively
recognize events and coordinate responses in real time.
They are enabling cities to break down the communications
barriers that often exist between first responders, jurisdications
and supporting agencies like public works, weather and
transportation. Thoughtfully employed, these technologies are
transforming public safety and the cities that implement them.
They are positioning those cities to address unpredictability
and risk and to improve quality of life for citizens. Today, cities
around the world are actively using technologies to:
• Automatically alert first responders of malicious activities,
events or actions that impact citizens’ safety
• Conduct forensic searches for specific objects, colors,
activities and human attributes across millions of indexed
video clips and retrieve results in seconds and minutes
• Proactively predict events and vulnerabilities based on vast
amounts of information captured and analyzed
• Replace dozens of aging, fragmented security systems
with integrated solutions that strengthen protection while
substantially mitigating the rising cost and complexity of
security
• Control access to information and applications dynamically
using rules-based identity management
• Make critical business data available to all users, irrespective
of their location, to enable continuous delivery of vital
services to citizens, even in the event of an outage
• Provide decision makers with a real-time, holistic view of
the city’s operations and resources, helping public agencies
coordinate emergency response efforts and marshal
resources in minutes and hours instead of days.
IBM Global Technology Services
This is the essence of smarter public safety. Empowering
organizations with the insights and intelligence to
address—and prevent—potentially harmful events with
speed and efficiency.
This paper looks at these and other examples of smarter
public safety, not just to illustrate what the latest technologies
make possible, but to explain how IBM is helping cities use
these technologies to achieve results quickly while making
transformational improvements in public safety.
3
Introduction
The growing complexity and rise of diverse, unpredictable
threats and natural disaster are changing the security landscape
and rewriting the rules for public safety. Against a backdrop of
shrinking budgets and resources, new technologies like cloud
computing are enabling city leaders to strike back, changing
the way they approach security and public safety, and arming
even small cities with tools to manage threats with speed and
efficiency—and do it cost-effectively. Rather than investigate
events after the fact, smarter public safety shifts the focus to
prevention, helping cities implement the strategies and tactics
to anticipate and prevent attacks before they materialize.
Cities that have made the transition are employing analytics to
build their intelligence and assess threat potential proactively.
They are automating video search and analysis, establishing
rules for the detection of unusual activities and the tripwires
for notification of first responders. They are anticipating the
kinds of risks that might inhibit continuous operations when an
unforeseen event occurs. They are sharing security information
across agencies, improving operational effectiveness and
allowing for a coordinated, citywide response to incidents.
The cities profiled in this paper have made these changes.
They have supplanted the traditional reactive approach to
public safety. Instead of implementing safeguards after the
damage is done, they are actively preempting and diffusing
threats—and they are seeing the results (see table). And
while it’s hard to quantify the exact financial benefits of
threat avoidance, these cities are making immediate and
measurable gains from reduced crime and more rapid
response to emergencies.
4
Becoming a smarter city: Six public safety projects that deliver quick results
Smarter Public Safety Results
Criminal acts across a European public rail network are detected
dynamically and investigated rapidly using advanced video event
correlation and analysis. Investigators can search through millions
of recorded events and identify perpetrators in minutes, speeding
apprehension and averting future crime.
Two U.S. cities are now able to issue citywide alerts and coordinate their
response to threats and emergencies via a centralized command and
operations center capable of consolidating security intelligence and
feeds from cameras, sensors and other sources.
A U.S. state decreased the cost of its security operations by as much as
30 percent while significantly increasing system uptime and availability
by outsourcing its security operations and implementing a fully integrated
suite of security assessment, monitoring and management services.
A European city reduced its time frame for new employee activation by
100 percent—enabling same-day productivity—by automating identity
management and establishing policies to control access to critical data.
A city agency achieved 40 percent savings by implementing a cloudbased disaster recovery solution for critical information and services,
which automates backup and provides recovered files in hours, instead
of days.
In less than one year, a major Brazilian city accelerated its crisis
response to annual storms and flooding by integrating information and
processes for more than 20 different city agencies in a single intelligent
operations center.
Protecting public rail and other
transportation systems
Few issues are as important to urban professionals as public
transportation1. Dependence on these systems for safe, reliable
transit is growing, especially as gas prices continue to surge.
But a city’s transportation systems also have major implications
for businesses and city leaders focused on commerce,
development and the environment. A major disruption in
operations can have a debilitating effect on the local economy,
not to mention public trust.
Like most mass transit systems, this European country’s
sprawling nationwide rail network and numerous access points
made it an easy target for criminal activity. Onsite security
guards could only monitor what their eyes could see, leaving
many railway assets (tunnels, power and substations, bridges
and railyards) exposed. Video cameras were capturing events
but not enabling them to be dealt with until after the crime
had been committed. As a result, significant time and money
were being spent to repair and recover rail system assets that
had been vandalized or stolen. This prompted the rail provider
to implement IBM’s smart surveillance solution, Video
Correlation and Analysis Suite (VCAS), across its rail network.
Today, at nearly 150 critical sites along its railways, millions
of events are recorded in real time by digital cameras and
sensors, then indexed and analyzed using vision and pattern
recognition software. Alerts are triggered automatically when
events defined by the rail provider occur, such as when luggage
is abandoned on the platform or people loiter for extended
periods. The solution delivers quick results: within seconds,
onsite security guards are directly notified on monitors at their
control center.
IBM Global Technology Services
5
Furthermore, the rail provider is able to avoid the costs and
delays associated with manual, around-the-clock inspections
of station platforms and rail cars before they leave the yard.
Graffiti and other uncontrolled activities have lessened
considerably in areas where the solution has been implemented.
Not surprisingly, the provider’s ability to better manage risk has
resulted in higher customer satisfaction and ridership.
What is smart surveillance?
Alerts are also triggered if a certain sequence of events occurs,
for example, if a person on the platform dwells on or beyond
the yellow line for more than the specified amount of time.
This ability to pre-define the objects, activities or scenarios
that trigger alerts enables the rail provider’s security forces
to concentrate exclusively on incidents that require their
intervention or decision making. Instead of laboriously viewing
every bit of video captured, they can spend their time attending
to developing situations that truly warrant their attention.
But captured video is only part of the story. What makes this
surveillance system so powerful is its ability to integrate the
output from multivendor sensors, detectors and event analysis
systems and algorithms. Solution deployment was simplified
by the open architecture of IBM’s surveillance system,
which facilitated integration with the rail provider’s existing
surveillance infrastructure and its diverse collection of analog
and digital cameras. This lowered the provider’s capital outlay
and accelerated return.
More and more cities already challenged by resource
constraints are finding it necessary to monitor public areas
to keep them safe and accessible. Unlike traditional video
surveillance solutions, which put the onus on people to sift
through volumes of captured content, smart surveillance
solutions leverage intelligence, automation and analytics to
proactively prevent, and swiftly detect and react to suspicious
events.
IBM’s smart surveillance solution, Video and Correlation
Analysis Suite, analyzes captured video as events happen,
in real time. It dynamically integrates and correlates events
from all kinds of cameras, sensors and detection systems,
and sends alerts when established safety thresholds are
exceeded. Video sequences are continuously analyzed with
location-based situational awareness to intelligently monitor
the movement and activities of people and objects against
established norms and patterns.
All activities are indexed, enabling operators to initiate
specialized searches for specific events, combining search
criteria, like time, area, clothing or object color, and personal
characteristics. The ability to retrieve results in a matter of
seconds revolutionizes the investigative process, exposing
perpetrators and threats before damages escalate.
6
Becoming a smarter city: Six public safety projects that deliver quick results
In addition to these capabilities, IBM can help rail providers
and city agencies to go beyond monitoring the scene. Data
generated by biometric devices, license plate and facial
recognition systems, fire and smoke detectors, motion
detectors and onsite ATMs can be analyzed. By cross-indexing
and correlating all of this information in a single repository, a
rail provider can develop a more complete and accurate picture
of suspicious events. This provides the ability to manage the
data generated, perform forensic event-based retrieval and
identify long-term statistical patterns of activity. Operators can
submit a wide range of queries to locate objects of a certain
type, color and size at a particular time. Indexed metadata
generated for each recorded event simplifies and accelerates
the search across the millions of events catalogued by the
system daily. This allows security forces to attain key insights
about troubling events in a matter of seconds and minutes, and
act quickly to prevent any further disturbances.
Defending city streets against criminal
and terrorist acts
Following 9/11, cities across the U.S. were forced to examine
their own preparedness for a terrorist attack and ensuing crisis
situation. Most stepped up public safety measures, increasing
public awareness and their capacity to react swiftly in the event
of an attack. Many recognized that a major weakness of 9/11
was the lack of coordination of resouces and response among
all of the agencies trying to help. Two cities that saw it as a
critical variable in the success of their own counterterrorism
and public safety measures made the decision to implement a
citywide surveillance network that could dramatically improve
their ability to detect, prevent and respond to threats.
In both cases, IBM helped city engineers design and deploy an
innovative surveillance strategy and infrastructure to capture,
monitor and fully index video for real-time and forensic public
safety applications. Each city erected a unified fiber network
to provide base coverage of the most densely populated
downtown areas, supplemented by an extensive wireless
infrastructure to provide additional coverage, where required.
Hundreds of new surveillance cameras were installed on the
networks, and existing cameras were linked. Today, thousands
of cameras in each city cover landmarks, venues, intersections,
walkways and waterways, and all of their output is fed to a
single, centralized command and operations center.
As with the European rail network, public as well as private
cameras capture and store video that can be used in criminal
investigations. But for these cities, the command center is the
security intelligence hub and coordination point for emergency
response. It is where algorithm-driven visual analysis identifies
potential incidents and automatically notifies authorities.
The command center also has the ability to process and
IBM Smart Vision Suite: Real-time video indexing and data analysis
IBM Global Technology Services
analyze video feeds from the private sector. The feeds are
then consolidated with feeds from publicly owned cameras
and sensors. Instead of asking questions about what others are
seeing at the scene, command center operators can see exactly
what local operators are seeing. They can receive alerts and
query information on hundreds of millions of events. They
can also have eyes on the scene when the 911 calls come in
from citizens. As soon as the caller’s location is identified—
usually in seconds—real-time feeds from the area can be
viewed in the command center and then shared with the city’s
network of first responders, ensuring a highly coordinated
response to threats. Such collaboration is essential to resolving
issues efficiently and reducing the impact of crisis situations.
The command center’s dashboard allows real-time notifications
to be relayed to first responders instantly through a web portal,
emails and handheld devices. The center’s ability to see deep
and wide enables dispatchers to identify dangerous situations
for police and other responders, improving their safety. At
any point in time, command center dispatchers can determine
what resources are available, where they are located and how
best to apply them. This real-time, integrated view of city
emergencies and resources enables officials to direct the most
appropriate response to each situation, while preserving critical
services and resources. These cities can marshal resources
in minutes and hours, instead of days, to warn citizens and
provide targeted assistance. Furthermore, investigators who
used to spend most of their time chasing down information can
now locate what they are looking for in a matter of seconds,
allowing them to perform investigations faster and, in many
cases, prevent criminal behavior from developing. Likewise,
first responders are able to react more rapidly. They are
more likely to get to the scene in time to avert violence and
victimization, potentially saving lives.
7
Other municipal agencies have also benefited. Smart video
surveillance is enabling city transportation officials to monitor
daily traffic patterns, alert citizens to bottlenecks and improve
traffic flow. Public works officials are able to monitor cityowned vehicles, equipment and the illegal dumping of garbage
and debris.
As the population of these cities has grown, so have their
public safety networks. Built to scale easily, the networks
enable new cameras to be easily integrated. IBM’s unique
wireless solutions allow the cities to deploy large numbers of
additional cameras at the exact locations required, but also
transport real-time video wirelessly, saving city taxpayers the
cost of building out the wired infrastructure (estimated to
be in the millions). Equipping first responders with mobile
network access has also reduced dependence on the wired
infrastructure. The ability to connect from their vehicles
increases their effectiveness, speeding response while helping
to control infrastructure costs.
8
Becoming a smarter city: Six public safety projects that deliver quick results
Investigators who used to spend most of
their time chasing down information can
now locate what they are looking for in a
matter of seconds.
The results achieved on city streets are being extended
to city facilities. IBM is helping cities implement public
safety solutions to protect the critical infrastructure of their
school systems, roadways, power distribution centers and
financial centers. And the implementations can accommodate
accelerated time frames. Dedicated surveillance systems and
the supporting network infrastructure can be up and running
in days, not months.
Lowering security costs while
strengthening protection
The rising cost of security is an issue for all levels of
government, especially as malicious attacks of public networks
increase and become more expensive to resolve. The financial
toll of a breach over and above defense and settlement expenses
can be exorbitant, as agencies must factor in the cost of
controlling damages and covering the losses of affected parties.
For one U.S. state governor, escalating security costs were
compounded by the very real fear that current security systems
were unable to protect the state’s resources. Motivated by
the state’s vulnerability to attack and frustrated by attempts
to address current operational inefficiencies in-house, the
governor made the bold decision to outsource the state’s
security infrastructure. The goal: to deliver far better
protection while reducing costs to taxpayers. Realizing that
security was not a core competency, state leaders agreed that
they were putting citizens and resources at risk by continuing
to manage security internally.
At a fundamental level, the state needed to consolidate its
security infrastructure, eliminate redundancies, allocate
resources more efficiently, …
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