Scenario Required 2 answers ( short Essay each) , belongs to different chapter in a specific management book please read The background about the organization from here :-Sandwich_Blitz_Info.docAnd then here is the Assignment requirments :-Assignment in Management .docx
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Sandwich Blitz, Inc.
Sandwich Blitz, Inc. is a small growing specialty sandwich shop chain in a large
metropolitan area. The business is owned by Dalman Smith, who is the President and
Chief Executive Officer (CEO) and Lei Lee who is the Vice-President and Chief
Financial Officer (CFO). The company currently operates eight free-standing sandwich
and beverage shops located near three universities, one hospital, and four high-traffic
office complexes in the metropolitan area. The firm serves mostly upscale breakfast and
lunch customers and specializes in organically grown food ingredients and healthconscious beverages. Currently, the firm employs a staff accountant, eight unit
managers and forty employees. The corporate headquarters occupies rented space in
an office park which houses Dalman, Lei, and the corporate accountant, Jayin Chopra.
Each operating sandwich shop is staffed with a manager, a team supervisor, and four
customer associates. Revenues from 2011 operations were substantial with a ROI
(Return on Investment) of 30%.
Sandwich Blitz was the idea of Dalman Smith whose previous experience was in
middle management for a wholesale food distribution company headquartered in a large
European city. An ardent devotee of healthy food, Dalman received the inspiration for
Sandwich Blitz while visiting the Mediterranean area on corporate business. Dalman
noted the presence of healthy sandwich shops in that area of Europe and was surprised
on his return home that no such models were in operation in his local area. After
considering the idea for several weeks, Dalman approached his long-time friend Lei Lee,
a CPA working within the insurance industry with his idea. Lei considered the idea a
good one but was concerned with the overhead expenses involved in leasing and
developing retail commercial space in the expensive urban area. One day, while driving
to work, Dalman noticed a small, free-standing prefabricated building located on a piece
of land adjacent to a shopping center. Suddenly, he envisioned the Sandwich Blitz
model- small space, great location, negotiated low costs on small parcels of land
unsuitable for most commercial purposes and most of all, great healthy food! Dalman
couldnt wait to show Lei this model. Within three weeks, Sandwich Blitz, Inc. was born.
The sufficient start-up capital was evenly split between Dalman and Lei. Dalman was
able to obtain a loan using his house for collateral and his personal credit line for most of
his share. A gift from Dalmans father completed his share of the funding. Lei was able to
use her substantial personal savings to finance her share of the capital. The first lease of
land was signed and a prefabricated unit was ordered on July 21, 2004. Both Dalman
and Lei considered this date to be a good omen for the both of them Sandwich Blitz
opened its doors for business on October 15, 2004. Dalman, Lei, and two college
students were the first employees. Each signed the first currency note received during
that first day of operation. It is still proudly displayed in the corporate office.
The Sandwich Blitz operational model reflects both Dalman and Leis
management philosophy that allows each operating unit a great measure of autonomy.
This allows each location manager to make the day-to-day decisions dealing with their
unit budgets, employee matters, and customer service issues. Each location manager is
carefully chosen and given a compensation package which includes incentives based on
the performance of that location. Each location manager is presented with quarterly
budgets and is accountable for meeting these guidelines.
Each work team supervisor is responsible for ensuring good customer service by
making sure that all customer associates adhere to the Sandwich Blitz Motto which is
proudly displayed over each locations counter: Sandwich Blitz Where our quality,
freshness, and customers always come first.
Based on this motto, each customer associate is empowered to resolve any
customer-related complaint. This allows the customer associate to refund purchases,
replace food, and take other measures to satisfy the Sandwich Blitz customer. The
original location also serves as a training center for the company and Dalman is a
regular fixture at these training sessions. Food recipes and preparation techniques are of
particular concern to Dalman since he feels that a consistent product is critical to the
companys competitiveness. Dalman considers a few ingredients in their products to be
important enough to justify making them into private brands that are owned by Sandwich
Blitz to protect them from potential competitors.
Lately, Dalman has mostly been visiting the operating locations and dealing with
problems and issues that each manager requests help with while Lei has concentrated
on financial matters like budget preparation, leases, taxes, and overseeing the daily
accounting process. Both Dalman and Lei are pleased with Sandwich Blitzs past
performance but feel that they are each unable to devote their time and energy to
expand the business significantly. All of their time seems to be expended taking care of
these problems and issues within the existing operation.
The textbook for this course is
BATEMAN. (2013). M: Management, 3rd Edition.
The reading for this Part: – Chapter 4: Ethics and Corporate Responsibility
Chapter 9: Managing Diversity and Inclusion
Scenario: One Sandwich Blitz location is near a public assistance housing complex, which
is populated by a large segment of displaced natural disaster survivors, many of whom are
of various ethnic groups. While sales are still good, this location has been the target of two
armed robberies over the past year. Some employees have voiced their concern over
working at this particular location. Local community leaders have urged Dalman and Lei to
keep this location open and told them about a local neighborhood improvement initiative
designed to make this neighborhood safer and more attractive. Sandwich Blitz has one
more year left on a 5-year lease agreement.
Refer to the Pyramid of Global Corporate Social Responsibility and Performance in
the textbook; then discuss the concept of corporate social responsibility as it applies to this
Be sure to discuss the following:
Based on your reading on Corporate Social Responsibility including economic, legal,
ethical, and philanthropic responsibilities, what should Lei and Dalman do in this
situation? In your response make sure to refer to textbook material and provide
specific examples of each.
(Cite any outside sources.)
Minimum words 350 words.
The reading for this Part: – Chapter 13: “Communicating”
Chapter 15: “Innovating and Changing”
Scenario: Lei received a quick phone call from one of the location managers about
replacing some equipment. She agreed in principle that the equipment should be replaced,
but mentioned that Dalman was investigating another source for the equipment and
perhaps they should wait until she and Dalman had reached a decision. Two weeks later,
Lei received an invoice for the new equipment! Visibly angry, she called the manager to
inquire why he had ordered the equipment after their conversation. The manager stated
that Lei had agreed that the equipment needed to be replaced. He was adamant that this
was what he heard Lei say. The equipment was expensive and Dalman was hoping to order
several pieces from one source to maximize discounts per unit.
Based on the section about Communication Pitfalls in the Bateman and Snell text,
describe some ways that Lei could have avoided this situation.
(Cite your outside sources.)
Minimum words 350 words.
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